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Bot not responding in Slack

Check the bot is installed: Go to Settings → Integrations → Slack. If it shows as disconnected, click Add to Slack to reinstall. Check you’re messaging the right bot: Search for @gatrevo in Slack. Make sure you’re DMing the bot, not a channel called gatrevo. Check your plan: If your workspace is on the Starter plan and has hit the contact limit, campaigns are paused but the bot should still respond. If the bot is completely unresponsive, contact support.

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Campaign stuck on a status

Gate pending but no Slack message: Check that Slack is connected in Settings → Integrations. If it was recently disconnected and reconnected, the gate message may have been lost — go to the campaign in the dashboard and approve from there. Drafting for a long time: Draft generation can take a few minutes for large contact lists. If it’s been more than 15 minutes, contact support with your campaign ID.

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Emails not sending

Using Apollo: Check your Apollo API key and Email Account ID are still valid in Settings → Integrations → Apollo. Apollo keys can expire or be revoked. Using native sender (Gmail/Outlook): Check your Gmail or Outlook connection in Settings → Integrations → Native sender. If the token has expired, disconnect and reconnect. Check send preferences: Go to Settings → Preferences and confirm your send hours and send days are set correctly. Emails are only scheduled within your configured windows.

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Contacts showing as bounced incorrectly

If a contact is marked as bounced but you believe the email is valid, you can reset their status. Go to Contacts → find the contact → click Edit → change the status. Note: the next email send will confirm whether the address is valid.

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HubSpot not deduplicating correctly

Make sure your HubSpot Private App token has the crm.objects.contacts.read scope. Without read access, Gatrevo cannot check existing contacts and will skip deduplication. Go to HubSpot → Settings → Integrations → Private Apps → your Gatrevo app → verify the scopes are correct.

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Can’t connect Slack to a different workspace

The Slack OAuth page only shows workspaces you’re signed into on slack.com in that browser. If the workspace you want isn’t showing:
  1. Open a new tab and go to slack.com
  2. Sign into the target workspace
  3. Retry the OAuth flow

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Still need help?

Email us at hello@gatrevo.com and include:
  • Your workspace name
  • The campaign ID (if relevant)
  • What you expected to happen and what happened instead